Please ensure that you have read and understood these Terms and Conditions before booking.  By booking a service you are agreeing that you have read, understood and will adhere to them.  

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Trainings and workshops

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• Children are welcome and are encouraged to join in but are the responsibility of the adult that they are with at all times.  If they are disruptive or get the dog worried, then you may be asked to leave.

• Dogs must be always kept on lead unless specifically instructed otherwise by your trainer as part of the training session.

• Lots of dogs require space.  Please do not allow your dog to approach other dogs unless specifically instructed otherwise by your trainer as part of the training session.  If your dog, or another dog, is barking or pulling to get to another dog, then please increase the distance between you and the other dog.

• Please pick up all poo and take it with you to dispose of.

• Please dress appropriately for the weather and time of year if your training is outdoor.  Classes will continue regardless of weather as long as it is safe to do so and no refunds will be given if you choose not to attend.

• In the event that your dog is unwell, please reach out to the trainer, and consider postponing the session.  

 

Payment policy

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• All appointments must be paid in full by the day of the training, or the day of the first training for packages.

• Cancellations made more than two calendar days prior to booking will be rearranged for a mutually convenient time.

• Cancellations made two or less calendar day prior to appointment will incur a twenty percent fee.

• Cancellations made less than 6 hours before the training, and after 10pm the day before morning trainings will incur a full fee.

• All packages of training have their own validity time, which must be respected. In the event of not being able to use all the services within the due time, contact us as early as possible to find an arrangement.

• Refunds will be at the discretion of Puppies and Poppies.

• No refunds will be given for any missed training. Missed classes may not be taken at a later date.

 

Confidentiality

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All customers details are kept in confidence and not passed on to any 3rd parties for any reason.  Email addresses are used to keep customers up to date with current bookings and to occasionally inform you of upcoming services and information that may be of interest to you.  If you would no longer like to receive emails from Puppies and Poppies please let us know.  

 

Disclaimer

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We will not take any responsibility for misinterpretation of advice.  Many external factors influence behaviours and we cannot guarantee our training advice will be successful without controlling of these other factors.

We recommend that all dog guardians have pet insurance including third party liability cover.

 

Cancelled Sessions

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We reserve the right to cancel training sessions (introductive session, training session and pedagogical walks) at our discretion.  In the unlikely event that we need to do so you will be offered a replacement date.  If we cannot reschedule to a date that is convenient to you a full refund will be offered.  Sessions may be cancelled due to emergency, illness or adverse weather conditions. 

 

Digital Media

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Photographs, video or digital recordings are taken of dogs in training for, among other things, use in advertising by Puppies and Poppies. You (the client) acknowledge that all such images are the property of Puppies and Poppies and give consent, without compensation, to use, reproduce, and alter the images, in print and electronic format (including the internet), either alone or in combination with other texts and graphics.  No photos with children in them will be used without the express consent of their parent or guardian.